How to request bereavement support at home
01
Contact us
via the following channel.
02
Have the details of your policy handy
These are necessary for us to activate the service.
03
A personal adviser will review your situation
By phone or video call, we review the family's situation, explain what support they can use, and suggest the steps to follow. If help is needed at home, we arrange it with them: days and times.
Do you need help?
You don't have to take care of everything
With at-home bereavement support, we guide your family in situations of dependency in life and provide them with home help in the first weeks after the death.
What bereavement support at home includes
The purpose of the service is to provide information, guidance and specialist support in the event of situations of dependency or personal, family or social needs that may arise during the term of the policy. This includes:
Support for people with dependency issues
- Liaising with public authorities to facilitate administrative procedures.
- Home risk assessments. Improved accessibility.
- Management of local resources to support people with disabilities and provide care during holiday periods.
Social and family support and advice
- Assessment, information and guidance on resources for addressing issues relating to changes in essential life processes (eating, language, sleep, special needs, etc.).
- Advice on different services, types of contracts and costs relating to domestic help, care assistants, nurses and specialists.
- Up to 20 hours of home assistance.
- Personal care: hygiene, mobility and companionship.
- Support in taking medication and assistance during medical visits.
- Household tasks: cleaning and tidying.
- Carried out by nursing assistants or other personal or domestic support professionals.
- Available throughout Spain, at the beneficiary's home address.
- The beneficiary must be present while the service is being provided.
Frequently asked questions about this service
Two services. On the one hand, comprehensive personal guidance and service: We help find the best solution when situations of dependency or personal, family or social needs arise, with unlimited consultations over the phone or via video call. On the other hand, help at home after the death of the insured person, with up to 20 hours of assistance at home for personal care and household tasks.
The spouse or common-law partner, as well as the parents and children of the insured party.
While the policy is active, and up to two months after the death of the insured person.
Via telephone consultation or video call.
With personal care, such as hygiene, mobility, companionship, or support with taking medication and attending medical appointments. And with household tasks, such as cleaning and tidying.
Nursing assistants or other personal or domestic support professionals, depending on the needs of each family.
Yes. The assistance is provided at the beneficiary's home, within Spain, and it is necessary that they be present as the service is being provided.
No. It is included in the Funeral Insurance and does not imply any additional cost or modifications to the conditions of the policy.