customer services

Extra services because you are a customer

Courtesy service

Telephone medical advice

We put you in contact with a professional by telephone or video call to answer any health-related query you may have.

  • At any time of the day, wherever you are.
  • Immediate attention, with no waiting lists.
Courtesy service

Legal advice helpline

Resolve any legal matter that may arise in your private or family life.

  • 24 hours a day, 365 days a year.
  • No limit on consultations.
  • Social Security administration procedures and claims for Social Security benefits.
Courtesy service

Second medical opinion

A team of professionals will analyse your case, issue a second medical opinion, and advise you on the most appropriate treatment.

  • Without leaving home.
  • For serious illnesses.
  • Also in the event of surgical procedures.
Courtesy service

Cardiac rehabilitation

If you have had heart disease, we can help you with the physical and psychological cardiac rehabilitation process.

  • Physical training.
  • Psychological rehabilitation.
  • Rehabilitation programmes from 4 to 12 months.
Courtesy service

My will + Digital erasure

Leave everything planned, easily and comfortably.

  • 3 procedures in 1.
  • Without leaving the house.
  • With the advice of an expert.

Services for your car

Accident report

We make it easy for you.

  • Via E-cliente, by phone or at an office.
  • 24 hours a day.

AutoPresto garages

Benefit from all the advantages of our AutoPresto garage network: priority repairs, free cleaning and much more.

  • €60 discount on the excess.
  • Up to 3 years' guarantee.
  • Express repair.

Travel assistance

Receive comprehensive roadside protection in the event of a mishap.

  • 24 hours a day, 365 days a year.
  • National and international coverage.
  • Rescue, towing, wheel replacement and much more.

Notification of traffic fines

Receive information immediately if you are fined.

  • Appeal before the deadline.
  • Reduce the fine by 50% thanks to prompt payment.
  • Total privacy.

Defence against traffic fines

Do you disagree with a fine you have received? Leave it to us.

  • In under 1 minute.
  • Without leaving the house.

Vehicle management

From vehicle registration to purchase and sale contracts. Forget about paperwork.

  • More than a dozen procedures.
  • In less than 48 hours.
  • By specialised professionals.

Your car for another one

Has your car been declared a write-off? We manage the search for and purchase of another vehicle for you.

  • Forget about the paperwork.
  • Keep your insurance policy's terms and conditions.
  • 1-year guarantee.

E-car emergency

A smart device with exclusive services and additional protection for your vehicle.

  • SOS help button.
  • Geolocation in the event of theft.
  • Statistics on your driving style.

Services for your home


From hanging a picture to a small repair, we bring the best professionals in each trade  to your home.

  • Immediate contact.
  • Travel and 3 hours of labour included.
  • 6 months guarantee on all work.

Online computer assistance

Do you need technological assistance? Whether you have a mobile phone, tablet or computer, our technicians will take care of it for you.

  • Remotely or at your home, if necessary.
  • 24 hours a day, no waiting.
  • 1 free annual maintenance check.

Home care

The best guilds at your disposal for any unforeseen event that may arise in your home.

  • 24 hours a day, 365 days a year.
  • Emergency locksmith and electricity.
  • Includes security staff.

Energy Performance Certificate

We help you to obtain this certificate in case you want to sell or rent your property.

  • Advice for obtaining it.
  • Provision of qualified professionals.
  • Preferential economic terms and conditions.

Boiler repair service

We send you a qualified technician in the event of a breakdown.

  • Two hours of labour.
  • Travel included.
  • 6 months warranty on repair.

Weather warnings

Receive an alert every time a weather risk is declared in your area.

  • Based on official forecasts from the State Meteorological Agency.
  • Learn about recommendations to lessen the effects.

Health services

Medical pool

The best centres and doctors for your health.

  • 49,000 professionals to choose from.
  • No waiting lists.

Dental pool

Take care of your oral health in the best dental clinics.

  • Choose from over 3,500 clinics.
  • All medical specialities.

Health and well-being

Access to private medicine at discounted prices.

  • More than 19,000 professionals and centres.
  • No waiting lists or limits to consultations.

Medical insurance authorisations

Get access to tests and treatment.

  • Get your authorisation in less than 48 hours.
  • 100% online application.

Reimbursement of medical expenses

Request the reimbursement of the bills you have paid.

  • View the status of your file.
  • 100% online application.

Your digital health

From video consultation to medical reports. Enjoy a comprehensive health service through E-cliente.

  • Wherever you are.
  • 24 hours a day, 365 days a year.
  • Schedule your appointments.

Services for your owner association

Preventive clearing

We carry out preventive clearing of your association's pipes and inspection chambers.

  • 1 visit per year.
  • 1 hour labour.
  • No call-out charge.

Pest control

We send a professional to the building if cockroaches, rats or mice are detected.

  • 1 visit per year.
  • In less than 48 hours.
  • 1 month guarantee.

Technical advice on buildings

Lift installation, removal of barriers, etc. We resolve any doubts that may arise in your community.

  • With just one phone call.
  • Advice on regulations.
  • We also offer specialised architecture services.

Property management

An advisory service for the chairperson of the owners' association.

  • With just one phone call.
  • Specialist lawyers.

Assistance for homeowners' associations

A wide range of benefits so that no unforeseen event can disturb your peace of mind.

  • 24 hours a day, 365 days a year.
  • Emergency locksmith and electricity.
  • Permanent helpline included.

Other services

Pet care

We offer you a series of services designed to guarantee your pet care.

  • Extensive veterinary pool.
  • Free consultations and discounts on complementary tests.
  • Cremation service.

Cyber risks services

Contact us as soon as possible to minimise damage.

  • Investigation of the incident.
  • Recovery of accounts.
  • System cleaning.

Home care

We seek and arrange a wide range of social, medical and home care services aimed at improving your quality of life.

  • Special prices.
  • With just one phone call.
  • Treatment, cleaning, assistance and much more.

My Digital Legacy

Make sure everything is made clear to the right people.

  • Write the latest messages for your networks.
  • Designate a beneficiary of your digital accounts.
  • Decide whether to delete your accounts or keep them.

Financial advice

We analyse your needs and establish a financial plan designed to meet your objectives.

  • Personalised service.
  • Certified professionals.
  • At no additional cost.


Access data for any company in the world, analyse its financial health and minimise commercial risks.

  • 7.6 million companies and self-employed workers.
  • 175,000 updates every day.
  • 3.7 million ratings.

Deceased management

We carry out the necessary procedures for you after a death.

  • Pension application.
  • Obtaining certificates.
  • Cancellation of registration in the Spanish Social Security system

Frequently asked questions about services

Occident offers several courtesy services to its customers, which they can enjoy regardless of the insurance policy they have taken out. These services are Telephone medical advice, which allows access to a medical professional 24 hours a day, and Telephone legal advice, which connects you to a lawyer to resolve legal queries. 

Each service has an explanatory page where you can find details of how to access it. If you have any questions, you can contact the 24-hour support service by telephone, WhatsApp or the online form.

The services are not linked to the cost of your premium. You can use them as many times as you like, up to the limits established in the general conditions of your policy.

Frequently asked questions about services

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