How this service works
01
We will get in touch with the family
15 days after the death, a team of specialised psychologists will contact the family to offer this support. It doesn't need to be requested.
02
It's used when needed
The service is available for the first year as of the date of the insured person's death.
03
Your family can also call us
If they prefer not to wait, they can contact us at any time.
Do you need help?
We'll support you afterwards too
With psychological bereavement support, we provide your family with a team of specialised psychologists throughout the first year after the death.
What psychological support includes
- Up to 3 individual sessions for one family member.
- In person or via video call, anywhere in Spain.
- 45 minutes per session.
- The first two can be completed together in the same visit, if preferred.
- Guidance and psychological support over the phone.
- Available 24 hours a day, 365 days a year.
- No limit on consultations during the first year after the death.
- Provided by a team of specialised psychologists.
- For parents, the spouse or partner, children and siblings of the insured party.
FAQs
Up to 3 individual psychological support sessions, in person or via video call, and 24-hour telephone psychological support available 365 days a year, with no limit on consultations during the first year after the death of the insured person.
Immediate family members of the deceased: the parents, spouse or partner, children and siblings of the insured party.
For the first year as of the date of the insured person's death.
No, it is not necessary. 15 days after the death, the team of specialised psychologists will contact the family to offer this support. If you prefer to start earlier, you can call us.
They can be carried out in person or via video call, whichever you prefer, anywhere in Spain. Each session lasts 45 minutes.
A team of specialised psychologists.
No. It is included in the Funeral Insurance and does not imply any additional cost or modifications to the conditions of the policy.