Medical insurance authorisations

Medical insurance authorisations

Request service


Contact us

via one of the following channels.

Through e-customer

Access the service by video call

With your DNI and card number

Quick and easy

Request your authorisation


Identify yourself

Using the means of communication you have chosen.


Give us the details of the medical consultation

  • Select the speciality, the medical attention and the specialist you want to access.
  • Tell us the planned date of the consultation.
  • Attach any relevant documentation you have: referral note, medical report, etc.


We will assess your request

and we will send you the authorisation as soon as possible.

Call us now

We'll resolve your queries

Via WhatsApp

We will answer you as soon as possible

At one of our branches

Find the nearest one

Search for an office

Write to us

We will get in touch with you

Please provide your details

Get access to tests and treatment

If you have health insurance and you need to access certain tests or treatments, you must request an authorisation in advance. We make it easy for you to obtain your authorisation when you need it.

You choose how you want to do it

Through E-cliente or with your ID and card number.

100% online

Send your request from your computer or mobile phone.

In less than 48 hours

We will process your medical authorisation as soon as possible.

Frequently asked questions

Authorisation is a mechanism for Occident's assessment of the performance of certain tests or treatments.

The following are among the actions that require medical authorisation (this list is indicative and does not include all the actions):

  • Ambulances.
  • Doppler.
  • Echocardiogram.
  • Electroencephalogram.
  • Electromyogram.
  • Endoscopy.
  • Ergometry.
  • Sleep study.
  • Scintigraphy.
  • Haemodialysis.
  • Haemodynamics.
  • Holter.
  • Lithotripsy.
  • Speech therapy.
  • Nuclear medicine.
  • Oxygen therapy.
  • Chemotherapy.
  • Vascular radiology.
  • Radiotherapy.
  • Rehabilitation and physiotherapy.
  • Magnetic resonance imaging (MRI).
  • CT
  • Hospital admissions
  • Outpatient surgery

Consultations with specialist doctors and simple diagnostic tests do not require prior medical authorisation:

  • Analytical.
  • Cytology.
  • Gynaecological ultrasound.
  • Biopsies.
  • Allergy tests.
  • Conventional radiography.
Frequently asked questions

Policies most popular that include this service

Healthcare insurance

Choose the copayment option you prefer and access the best private medical care.

  • Nearly 50,000 professionals and medical centres.
  • Keep your own paediatrician and gynaecologist.

Health Reimbursement Insurance

Guaranteed reimbursement of your medical expenses at any centre in Spain or abroad.

  • Worldwide coverage.
  • Dental services included.