Medical authorisations - Request | Occident

Medical insurance authorisations

How to request a medical authorisation

Contact us

via one of the following channels.

Through e-customer

Access the service by video call

With your DNI and card number

Quick and easy

Request your authorisation

Identify yourself

Using the means of communication you have chosen.

Give us the details of the medical consultation

Select the speciality, the medical attention and the specialist you want to access.
Tell us the planned date of the consultation.
Attach any relevant documentation you have: referral note, medical report, etc.

We will assess your request

and we will send you the authorisation as soon as possible.

Do you need help?

Call us now

We'll resolve your queries

917 83 83 83

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At one of our branches

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Please provide your details

Get access to tests and treatment

If you have health insurance and you need to access certain tests or treatments, you must request an authorisation in advance. We make it easy for you to obtain your authorisation when you need it.

You choose how you want to do it

Through E-cliente or with your ID and card number.

100% online

Send your request from your computer or mobile phone.

In less than 48 hours

We will process your medical authorisation as soon as possible.

Frequently asked questions

Authorisation is a mechanism for Occident's assessment of the performance of certain tests or treatments.

The following are among the actions that require medical authorisation (this list is indicative and does not include all the actions):

Ambulances.
Doppler.
Echocardiogram.
Electroencephalogram.
Electromyogram.
Endoscopy.
Ergometry.
Sleep study.
Scintigraphy.
Haemodialysis.
Haemodynamics.
Holter.
Lithotripsy.
Speech therapy.
Nuclear medicine.
Oxygen therapy.
Chemotherapy.
Vascular radiology.
Radiotherapy.
Rehabilitation and physiotherapy.
Magnetic resonance imaging (MRI).
CT
Hospital admissions
Outpatient surgery

Consultations with specialist doctors and simple diagnostic tests do not require prior medical authorisation:

Analytical.
Cytology.
Gynaecological ultrasound.
Biopsies.
Allergy tests.
Conventional radiography.

Frequently asked questions

Medical insurance authorisations

How to request a medical authorisation

Contact us

Through e-customer

With your DNI and card number

Identify yourself

Give us the details of the medical consultation

We will assess your request

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

Get access to tests and treatment

You choose how you want to do it

100% online

In less than 48 hours

Frequently asked questions

What is a medical authorisation?

Which provisions require prior authorisation?

Which provisions do not require prior authorisation?

Policies most popular that include this service

Healthcare insurance

Health Reimbursement Insurance

Other services that might interest you

Telephone medical advice

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News and advice

Professionals

Medical insurance authorisations

How to request a medical authorisation

Contact us

Through e-customer

With your DNI and card number

Identify yourself

Give us the details of the medical consultation

We will assess your request

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

Get access to tests and treatment

You choose how you want to do it

100% online

In less than 48 hours

Frequently asked questions

What is a medical authorisation?

Which provisions require prior authorisation?

Which provisions do not require prior authorisation?

Policies most popular that include this serviceLinked policies

Healthcare insurance

Health Reimbursement Insurance

Other services that might interest you

Telephone medical advice

Your digital health

Follow us on social media

Download the app

News and advice

Professionals

Policies most popular that include this service