Service

Legal advice helpline

A lawyer when you need one most

Request service

01

Contact us

via the following channel.

By telephone

We will guide you throughout the process

02

Have the details of your policy handy

They are necessary for us to provide the service.

03

A legal professional will attend to you as soon as possible

within 48 hours.

Call us now

We'll resolve your queries

Via WhatsApp

We will answer you as soon as possible

At one of our branches

Find the nearest one

Search for an office

Write to us

We will get in touch with you

Please provide your details

We answer your legal questions

As an Occident customer, you have a legal team at your disposal to consult by telephone on any legal matter.

24 hours a day

We will attend to your request at any time of day, every day of the year.

Any subject

Any legal issue that affects you or your family.

Know your rights

Rentals, defective products, residents' associations, invoices, etc.

Claiming benefits

The rights of widows, orphans and the permanently disabled when dealing with the National Social Security Institute or other organisations.

Obtaining certificates

In the event of death: wills, death, birth and marriage.

What the telephone legal advice service includes

We offer legal advice for obtaining documents, such as:

  • Proof of Life of the successors of the Insured party.
  • Marriage certificate from the Ecclesiastical Archive.
  • Civil Partnership Registry certificate.
  • The will of the deceased Insured party.
  • Official registry entries.

Similarly, it will also be possible to make legal enquiries over the phone on:

  • Processing inheritances with a will, inheritances without a will, acceptance or renunciation of inheritances and asset inventory.
  • Fiscal matters regarding Inheritance and Donations tax.

Our team will answer any questions by telephone about:

  • Procedures regarding collecting pensions, rights and benefits from insurance and financial products contracted by the insured party.
  • Subrogation in property rental contracts as the lessor, tenant or usufructuary of the property, and the administrative steps to be made for subrogation by the successors.
  • Steps to be taken during accident claims.
  • Your rights regarding:
    • A residential rental contract.
    • Defective products or repairs.
    • Owners association.
    • Loss of luggage at the airport.
    • The public administration.
    • The construction company that built your home in the event of building defects.
    • Improper billing from utility supply contracts: water, gas, electricity or telephone.
    • Employment contract: salary, geographical mobility, schedule, holidays, etc.
  • In the event of death or disability of the insured party and in favour of the injured heirs, claims are guaranteed for breach of contract by other private insurers derived from personal insurance policies, for the purpose of giving effect to the rights that generally derive from personal insurance policies, whose benefits are derived from the occurrence of the event.
  • The procedure is only guaranteed via administrative channels, legal channels being excluded.
  •  In the event of the death or disability of the insured party and in favour of the beneficiaries, we will accompany you in claiming benefits for widowhood, orphanhood and permanent disability from the National Social Security Institute or other responsible bodies.
  • The procedure is only guaranteed via administrative channels, legal channels being excluded. The maximum limit for fees and expenses is €3,000.
  • In the event of the insured party's death, the following documents are guaranteed to be obtained in favour of the beneficiaries:
    • Certificate of last will.
    • Death certificate.
    • Birth certificate.
    • Marriage certificate.

Frequently asked questions

Not necessarily. You may make enquiries about any legal or personal matter regarding your private or family life.

You can request as many services as you need. There is no limit on consultations.

No. Telephone legal advice is a courtesy service for Occident customers, and it is not linked to the cost of the premium.

Frequently asked questions

Policies most popular that include this service

The most popular policy

Comprehensive Car Insurance with excess

Adjusted premium without foregoing any coverage.

  • Own damage.
  • Extended assistance.

Basic third-party car insurance

The compulsory coverage your car needs.

  • Tailored price.
  • Assistance from km 0.
The most popular policy

Home insurance

Your home is unique and special, that's why we offer you tailor-made protection.

  • 24 assistance and emergency services.
  • BricoHogar Service include. 

Healthcare insurance

Choose the copayment option you prefer and access the best private medical care.

  • Nearly 50,000 professionals and medical centres.
  • Keep your own paediatrician and gynaecologist.

Temporary Life insurance

The necessary financial support for an unforeseen event.

  • Death and disability.
  • Advance payment of capital due to serious illness.

Capital Savings insurance

The fastest return on your savings.

  • Obtain a guaranteed short- and medium-term return.
  • Freely access your money from the ninth month.