Telephone Medical Consultation | Occident

Telephone medical advice

A doctor at your disposal 24 hours a day

How to request the telephone medical advice service

Contact us

through one of the channels below.

By telephone

We will guide you throughout the process

917 83 83 83

Through e-customer

Access the service by video call

Have the details of your policy handy

They are necessary for us to provide the service.

The doctor will attend to you immediately.

Explain your query, so that the doctor can carry out an assessment.

Do you need help?

Call us now

We'll resolve your queries

917 83 83 83

Via WhatsApp

We will answer you as soon as possible

At one of our branches

Find the nearest one

Search for an office

Write to us

We will get in touch with you

Please provide your details

A doctor at your disposal 24 hours a day

Whenever and wherever you need it, the Telephone medical advice service puts you in contact by phone or video call with a specialist who can give you advice on medical, social or psychological matters.

24 hours a day

By telephone or video call.

Referral to specialists

if necessary.

Psychology

We take care of your mental health.

What the telephone medical advice service includes

When the general practitioner who treats you deems it appropriate, or if you make an express request, you will be referred to a specialist doctor.

Get information about:

Residences, day centres.
Private home assistance.
Clinics and hospitals for long stays.
Associations: Parkinson's Disease, Multiple Sclerosis, Alzheimer's Disease, Diabetes, etc.
Drug addiction and Detoxification centres.
Senior Citizens information.
Leisure: Community colleges, ongoing adult education, classes for seniors, socio-cultural entertainment programmes, senior citizen holidays, spas, sports and hobbies.
Official procedures: bereavement allowance, discounts on public transport, etc.
Family circumstances that require urgent information or guidance (loneliness, abuse, alcoholism, drug addiction, etc.).

We assess and provide guidance on the following issues:

Individual and/or family.
Depression, anxiety, accidents, deaths, separations, etc.
Childhood, adolescence, sexology, bullying.
Behavioural disorders.
Drug addictions (drug addictions, alcoholism, etc.).
Eating disorders (anorexia and bulimia).
Old age.
Violence and partner relations.
Learning disorders, relational disorders, difficulties at school etc.

FAQs

You can access your policy's Telephone medical advice service as often as you need it.

Telephone medical advice is a permanent service 24 hours a day, 365 days a year.

This telephone medical advice is not regarded as a medical diagnosis or healthcare service.

No. The Telephone medical advice service does not affect the price of the premium.

FAQs

Policies most popular that include this service

The most popular policy

Comprehensive Car Insurance with excess

Adjusted premium without foregoing any coverage.

Own damage.
Extended assistance.

See insurance

Basic third-party car insurance

The compulsory coverage your car needs.

Tailored price.
Assistance from km 0.

See insurance

The most popular policy

Home insurance

Your home is unique and special, that's why we offer you tailor-made protection.

24 assistance and emergency services.
BricoHogar Service include.

See insurance

Healthcare insurance

Choose the copayment option you prefer and access the best private medical care.

Nearly 50,000 professionals and medical centres.
Keep your own paediatrician and gynaecologist.

Calculate your price

See insurance

Temporary Life insurance

The necessary financial support for an unforeseen event.

Death and disability.
Advance payment of capital due to serious illness.

See insurance

Capital Savings insurance

The fastest return on your savings.

Obtain a guaranteed short- and medium-term return.
Freely access your money from the ninth month.

See insurance

Other services that might interest you

Courtesy service

Legal advice helpline

Resolve any legal matter that may arise in your private or family life.

24 hours a day, 365 days a year.
No limit on consultations.
Social Security administration procedures and claims for Social Security benefits.

See service

Courtesy service

Second medical opinion

A team of professionals will analyse your case, issue a second medical opinion, and advise you on the most appropriate treatment.

Without leaving home.
For serious illnesses.
Also in the event of surgical procedures.

See service

Courtesy service

Cardiac rehabilitation

If you have had heart disease, we can help you with the physical and psychological cardiac rehabilitation process.

Physical training.
Psychological rehabilitation.
Rehabilitation programmes from 4 to 12 months.

See service

Telephone medical advice

How to request the telephone medical advice service

Contact us

By telephone

Through e-customer

Have the details of your policy handy

The doctor will attend to you immediately.

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

A doctor at your disposal 24 hours a day

24 hours a day

Referral to specialists

Psychology

What the telephone medical advice service includes

The specialist at home

Social assistance

Psychological counselling

FAQs

How many times can I use this service?

What are the opening hours?

Is it a diagnostic service?

If I use the service, will my premium be increased the following year?

Policies most popular that include this service

Comprehensive Car Insurance with excess

Basic third-party car insurance

Home insurance

Healthcare insurance

Temporary Life insurance

Capital Savings insurance

Other services that might interest you

Legal advice helpline

Second medical opinion

Cardiac rehabilitation

Follow us on social media

Download the app

News and advice

Professionals

Telephone medical advice

How to request the telephone medical advice service

Contact us

By telephone

Through e-customer

Have the details of your policy handy

The doctor will attend to you immediately.

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

A doctor at your disposal 24 hours a day

24 hours a day

Referral to specialists

Psychology

What the telephone medical advice service includes

The specialist at home

Social assistance

Psychological counselling

FAQs

How many times can I use this service?

What are the opening hours?

Is it a diagnostic service?

If I use the service, will my premium be increased the following year?

Policies most popular that include this serviceLinked policies

Comprehensive Car Insurance with excess

Basic third-party car insurance

Home insurance

Healthcare insurance

Temporary Life insurance

Capital Savings insurance

Other services that might interest you

Legal advice helpline

Second medical opinion

Cardiac rehabilitation

Follow us on social media

Download the app

News and advice

Professionals

Policies most popular that include this service