How to request the telephone medical advice service
01
Contact us
through one of the channels below.
Through e-customer
Access the service by video call
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
The doctor will attend to you immediately.
Explain your query, so that the doctor can carry out an assessment.
Do you need help?
A doctor at your disposal 24 hours a day
Whenever and wherever you need it, the Telephone medical advice service puts you in contact by phone or video call with a specialist who can give you advice on medical, social or psychological matters.
What the telephone medical advice service includes
When the general practitioner who treats you deems it appropriate, or if you make an express request, you will be referred to a specialist doctor.
Get information about:
- Residences, day centres.
- Private home assistance.
- Clinics and hospitals for long stays.
- Associations: Parkinson's Disease, Multiple Sclerosis, Alzheimer's Disease, Diabetes, etc.
- Drug addiction and Detoxification centres.
- Senior Citizens information.
- Leisure: Community colleges, ongoing adult education, classes for seniors, socio-cultural entertainment programmes, senior citizen holidays, spas, sports and hobbies.
- Official procedures: bereavement allowance, discounts on public transport, etc.
- Family circumstances that require urgent information or guidance (loneliness, abuse, alcoholism, drug addiction, etc.).
We assess and provide guidance on the following issues:
- Individual and/or family.
- Depression, anxiety, accidents, deaths, separations, etc.
- Childhood, adolescence, sexology, bullying.
- Behavioural disorders.
- Drug addictions (drug addictions, alcoholism, etc.).
- Eating disorders (anorexia and bulimia).
- Old age.
- Violence and partner relations.
- Learning disorders, relational disorders, difficulties at school etc.
FAQs
You can access your policy's Telephone medical advice service as often as you need it.
Telephone medical advice is a permanent service 24 hours a day, 365 days a year.
This telephone medical advice is not regarded as a medical diagnosis or healthcare service.
No. The Telephone medical advice service does not affect the price of the premium.