Telephone medical advice

A doctor at your disposal 24 hours a day

Request service


Contact us

through one of the channels below.

By telephone

We will guide you throughout the process

Through e-customer

Access the service by video call


Have the details of your policy handy

They are necessary for us to provide the service.


The doctor will attend to you immediately.

Explain your query, so that the doctor can carry out an assessment.

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We'll resolve your queries

Via WhatsApp

We will answer you as soon as possible

At one of our branches

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A doctor at your disposal 24 hours a day

Whenever and wherever you need it, the Telephone medical advice service puts you in contact by phone or video call with a specialist who can give you advice on medical, social or psychological matters.

24 hours a day

By telephone or video call.

Referral to specialists

if necessary.


We take care of your mental health.

What the telephone medical advice service includes

When the general practitioner who treats you deems it appropriate, or if you make an express request, you will be referred to a specialist doctor.

Get information about:

  • Residences, day centres.
  • Private home assistance.
  • Clinics and hospitals for long stays.
  • Associations: Parkinson's Disease, Multiple Sclerosis, Alzheimer's Disease, Diabetes, etc.
  • Drug addiction and Detoxification centres.
  • Senior Citizens information.
  • Leisure: Community colleges, ongoing adult education, classes for seniors, socio-cultural entertainment programmes, senior citizen holidays, spas, sports and hobbies.
  • Official procedures: bereavement allowance, discounts on public transport, etc.
  • Family circumstances that require urgent information or guidance (loneliness, abuse, alcoholism, drug addiction, etc.).

We assess and provide guidance on the following issues:

  • Individual and/or family.
  • Depression, anxiety, accidents, deaths, separations, etc.
  • Childhood, adolescence, sexology, bullying.
  • Behavioural disorders.
  • Drug addictions (drug addictions, alcoholism, etc.).
  • Eating disorders (anorexia and bulimia).
  • Old age.
  • Violence and partner relations.
  • Learning disorders, relational disorders, difficulties at school etc.


You can access your policy's Telephone medical advice service as often as you need it.

Telephone medical advice is a permanent service 24 hours a day, 365 days a year.

This telephone medical advice is not regarded as a medical diagnosis or healthcare service.

No. The Telephone medical advice service does not affect the price of the premium. 


Policies most popular that include this service

The most popular policy

Comprehensive Car Insurance with excess

Adjusted premium without foregoing any coverage.

  • Own damage.
  • Extended assistance.

Basic third-party car insurance

The compulsory coverage your car needs.

  • Tailored price.
  • Assistance from km 0.
The most popular policy

Home insurance

Your home is unique and special, that's why we offer you tailor-made protection.

  • 24 assistance and emergency services.
  • BricoHogar Service include. 

Healthcare insurance

Choose the copayment option you prefer and access the best private medical care.

  • Nearly 50,000 professionals and medical centres.
  • Keep your own paediatrician and gynaecologist.

Temporary Life insurance

The necessary financial support for an unforeseen event.

  • Death and disability.
  • Advance payment of capital due to serious illness.

Capital Savings insurance

The fastest return on your savings.

  • Obtain a guaranteed short- and medium-term return.
  • Freely access your money from the ninth month.