Service

Online computer assistance

Your IT equipment always ready and working

Request service

01

Contact us

via the following channel.

Log in to Online IT assistance

Receive assistance from our platform

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02

Have the details of your policy handy

They are necessary for us to provide the service.

03

Start a conversation with one of our technicians

using our online platform.

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We'll resolve your queries

Via WhatsApp

We will answer you as soon as possible

At one of our branches

Find the nearest one

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Please provide your details

The IT assistance you need

As an Occident customer, you have a team of IT technicians available to you and can consult them about any computer-related or technological questions that may arise.

24 hours a day

Assistance is available every day of the year.

Immediate contact

Except for supplementary studies.

IT safety test

Give your equipment an annual check-up.

Parental control

Restrict access by children.

Mobile phone geolocation

And block your device in the event of loss or theft.

Advice on purchases

Advice on the purchase of tech products and after-sales support.

What the IT assistance service includes

Please contact an IT technician to answer any questions related to the use of the following equipment:

  • PCs or Macs.
  • Smartphones, tablets or PDAs.
  • Peripherals: printers, scanners, digital cameras, external storage devices, webcams, etc.

When the incident cannot be resolved through the remote assistance service, we will provide the assistance of a home technician for its resolution, and cover the call-out fee and labour charges.

If your equipment needs to be repaired in the workshop, you will be provided with an fully equipped laptop for the duration of the repair.

Have a technician come to your home to help you with installing or configuring your smartTV, smartphone, tablet, router, home automation, internet of things, WIFI, etc.

  • Data recovery.
  • Online backup.
  • Cloud data configuration.
  • Geolocation and blocking of Smartphones and PCs/MACs.
  • Annual IT checkup (digital MOT).
  • Parental control.
  • Erasure of digital identity.
  • Proactive monitoring of mentions on the Internet (digital identity).
  • Digital evidence certification (cyberbullying).

Frequently asked questions

You can make an enquiry by phone, if you do not have an internet connection or simply prefer to contact us this way.

It will depend on the type of service. The maximum number of remote computer support services per year is 5 and the maximum number of on-site computer support services per year is 2. All other services may only be used once a year.

You can set it up on desktops, laptops, tablets or mobiles, and you can choose up to 3 devices in total.

No. This service does not affect the price of the premium.

This service helps to delete personal information about you on the internet, especially in search engines and on social networks. It usually takes 5 to 10 business days to complete.

Frequently asked questions

Policies most popular that include this service

The most popular policy

Home insurance

Your home is unique and special, that's why we offer you tailor-made protection.

  • 24 assistance and emergency services.
  • BricoHogar Service include. 

Professional Home insurance

Your professional activity and your home protected in a single insurance policy.

  • 24 assistance and emergency services.
  • Material for professional use covered.

Shop Insurance

The most flexible solution for your business.

  • Personalize the protection according to your activity.
  • 24-hour emergency assistance. 

Office Insurance

The peace of mind you need for your work space.

  • Losses due to the cessation of an activity.
  • Includes damage to office equipment.

Industrial SME insurance

Optimum protection for your small business.

  • Includes claims and legal defence.
  • 24-hour emergency assistance.

Vehicle repair shop SMEs insurance

Protecting your workshop against unforeseen events.

  • Set up coverage to suit yourself.
  • 24-hour emergency assistance.