How to request the IT assistance service
01
Contact us
via the following channel.
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
Start a conversation with one of our technicians
using our online platform.
Do you need help?
The IT assistance you need
As an Occident customer, you have a team of IT technicians available to you and can consult them about any computer-related or technological questions that may arise.
What the IT assistance service includes
Please contact an IT technician to answer any questions related to the use of the following equipment:
- PCs or Macs.
- Smartphones, tablets or PDAs.
- Peripherals: printers, scanners, digital cameras, external storage devices, webcams, etc.
When the incident cannot be resolved through the remote assistance service, we will provide the assistance of a home technician for its resolution, and cover the call-out fee and labour charges.
If your equipment needs to be repaired in the workshop, you will be provided with an fully equipped laptop for the duration of the repair.
Have a technician come to your home to help you with installing or configuring your smartTV, smartphone, tablet, router, home automation, internet of things, WIFI, etc.
- Data recovery.
- Online backup.
- Cloud data configuration.
- Geolocation and blocking of Smartphones and PCs/MACs.
- Annual IT checkup (digital MOT).
- Parental control.
- Erasure of digital identity.
- Proactive monitoring of mentions on the Internet (digital identity).
- Digital evidence certification (cyberbullying).
- Cybersecurity (secure electronic payment, secure browsing, data and password protection, social media security, and malware attacks).
We help you recover data from your storage devices if they suffer physical damage (fire, water, etc.) or viruses.
- Remote work support
- Assistance with online educational tools
- Digital leisure and gaming support
- Online shopping assistance
- Assistance with technology purchases
Frequently asked questions
You can make an enquiry by phone, if you do not have an internet connection or simply prefer to contact us this way.
It will depend on the type of service. The maximum number of remote computer support services per year is 5 and the maximum number of on-site computer support services per year is 2. All other services may only be used once a year.
You can set it up on desktops, laptops, tablets or mobiles, and you can choose up to 3 devices in total.
No. This service does not affect the price of the premium.
This service helps to delete personal information about you on the internet, especially in search engines and on social networks. It usually takes 5 to 10 business days to complete.