How to request the boiler repair service
01
Contact us
via the following channel.
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
A professional will call you to make an appointment.
In urgent cases, if you call before 2 pm, the professional will visit you the same day, during the following 6 hours.
Do you need help?
Bring the warmth back into your home
If your butane or natural gas boiler breaks down, we will send a qualified technician to assess and resolve the problem.
What the urgent boiler repair service includes
If a gas or butane boiler in your home breaks down, we will send a qualified technician to prepare an estimate and repair the breakdown if possible.
A qualified technician will come to your home after an appointment has been made to conduct the study and carry out the repair, if possible.
The service includes one service per year in which we assume the cost of travel and 2 hours of labour.
Frequently asked questions
You can request the service 24 hours a day on any day of the year.
In urgent cases, if the call is made before 2:00 p.m., you will receive the professional's visit during the following 6 hours, within the same day. If the call is made after 2:00 p.m., the visit will take place during the first 2 hours of the following day. However, if the intervention is not deemed to be an emergency, the time that best suits you will be agreed with you.
We regard as an emergency repair those cases in which the incident leaves you without hot water and/or heating throughout your home.
If the boiler repair service is required, the insured party is only required to pay for the cost of parts and excess labour.
No. Requesting the Urgent Boiler Repair service does not affect the amount of the insurance premium.