Declaration of vehicle claims | Occident

Accident report

Report an accident

How to file a claim

Contact us

via one of the following channels.

Per e-cliente

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At one of our branches

They will handle procedures with the company for you

Search for an office

By telephone

We will guide you throughout the process

917 83 83 83

Identify yourself

Using the means of communication you have chosen.

Prepare the following documentation

No other driver identified

It affects your guarantees for own damage, theft, fire, vehicle glass and accidents not involving third parties with injuries or other damage.

Your registration number or policy.
Date, time and place of the incident.
A brief description of what happened.
Say whether any authorities were involved.
Say whether the vehicle can be driven or is in the garage.

With a third party, with an accident report

If you have been involved in an accident with one or more other parties:

Try to fill in the Accident report. The accident report form speeds up procedures between insurance companies and minimises the likelihood of disputes or discrepancies in determining liability for an accident.

With a third party, without an accident report

If you have not been able to fill in the accident report, you can use the services of the police or other authorities. Make a note of the minimum details of the other vehicle:

Registration number.
Make and model of the vehicle.
If possible: Full name of the policyholder and/or driver, insurance company and policy no.

We will manage your claim

And we will give you an answer as soon as possible.

Do you need help?

Call us now

We'll resolve your queries

917 83 83 83

Via WhatsApp

We will answer you as soon as possible

At one of our branches

Find the nearest one

Search for an office

Write to us

We will get in touch with you

Please provide your details

Report the incident quickly

We are here to help you and provide effective support if you have an accident with your vehicle.

You decide how

via E-cliente, by phone or at any of our offices.

24 hours a day

It doesn't matter when you need us. We will be there to help you.

Anywhere

Whether your accident takes place in Spain or abroad.

Frequently asked questions about reporting accidents

The accident report form speeds up the procedures between insurance companies and minimises the likelihood of disputes or discrepancies in determining liability after an accident.

The instructions for filling in the mutual declaration can be found in the mutual declaration itself, which you can download here. These are the most important ones:

If both parties agree with the information in the declaration, you must sign it and make sure that the other driver does too. If you disagree with the information described or if it does not clearly and objectively reflect the facts, do not sign the declaration.
Write down all the details of the persons concerned and witnesses (name, ID number, address, telephone number, etc.) on the back of the document. Since it is not signed, you can fill it in at a later date.
Inform all those involved, whether the police or other authorities were involved or if there are more than 2 cars involved or if there are injuries to any person.
Do not alter the declaration once the two copies (original and copy) have been separated. If you need to, you can contact us.
Give a copy of the declaration to the other driver. Taking a photograph of the document is sufficient. In the event of more than 2 parties involved, you must have as many photographs or copies as the number of parties involved.
Take photos of the damage and attach them when you report the claim to the insurance company.
Contact us as soon as possible, and bear in mind that you have 7 working days to do so.

The declaration must not be amended in any way. Any change to the terms of the same must be notified to the company, Customer Service or to your agent.

It is very important to indicate that people have suffered injuries, even if they are not serious, in the accident report.

If anyone is seriously injured, call emergency services or the police.

If the emergency services (police, fire brigade, etc.) are involved, you must indicate this in the accident report.

It will be important to know which emergency service was involved in the accident and the number of the official report. Details of the officers are not necessary, since this information can be found using the report number, if necessary.

If there are several vehicles involved in the accident, please try to include the details of all the vehicles involved (number plate, driver, insurer).

Sometimes several accident declarations are made, depending on the order of the collisions. In this case, it is very important to provide documentation of all the declarations made (using photographs, copies, etc.).

Frequently asked questions about reporting accidents

Accident report

How to file a claim

Contact us

Per e-cliente

At one of our branches

By telephone

Identify yourself

Prepare the following documentation

We will manage your claim

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

Report the incident quickly

You decide how

24 hours a day

Anywhere

Frequently asked questions about reporting accidents

Why fill in an accident report form?

How should I fill in a mutual accident report?

Is it possible to rectify what is declared in the mutual report?

What happens if people are hurt or injured?

What happens if the emergency services or law enforcement bodies need to intervene?

What if more than two vehicles are involved?

Policies most popular that include this service

Basic third-party car insurance

Full third-party car insurance

Comprehensive Car Insurance with excess

Fully comprehensive car insurance with no excess

Electric Vehicles insurance

Motorcycle insurance

Other services that might interest you

AutoPresto

Defence against traffic fines

Vehicle management

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News and advice

Professionals

Accident report

How to file a claim

Contact us

Per e-cliente

At one of our branches

By telephone

Identify yourself

Prepare the following documentation

We will manage your claim

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

Report the incident quickly

You decide how

24 hours a day

Anywhere

Frequently asked questions about reporting accidents

Why fill in an accident report form?

How should I fill in a mutual accident report?

Is it possible to rectify what is declared in the mutual report?

What happens if people are hurt or injured?

What happens if the emergency services or law enforcement bodies need to intervene?

What if more than two vehicles are involved?

Policies most popular that include this serviceLinked policies

Basic third-party car insurance

Full third-party car insurance

Comprehensive Car Insurance with excess

Fully comprehensive car insurance with no excess

Electric Vehicles insurance

Motorcycle insurance

Other services that might interest you

AutoPresto

Defence against traffic fines

Vehicle management

Follow us on social media

Download the app

News and advice

Professionals

Policies most popular that include this service