Home assistance | Occident

Home care

All the services you need for your home

How to request the home care service

Contact us

via the following channel. If it is not an urgent case, we recommend you to do so on working days between 9 am and 6 pm.

By telephone

We will guide you throughout the process

917 83 83 83

Have the details of your policy handy

They are necessary for us to provide the service.

A professional will call you

to confirm an appointment.

Do you need help?

Call us now

We'll resolve your queries

917 83 83 83

Via WhatsApp

We will answer you as soon as possible

At one of our branches

Find the nearest one

Search for an office

Write to us

We will get in touch with you

Please provide your details

All the assistance services your home needs

With Home care you can access the service of the best professional associations to deal with any unforeseen event in your home, at any time of day, with favourable financial conditions and priority service.

24-hour assistance

Uninterrupted assistance 365 days a year.

Emergency repairs

Plumbing, electricity and locksmith services.

More than 20 professional associations

From carpenters to aerial installers.

No call-out charge

for the professional you have requested.

Security staff

If your home cannot be secured following an incident.

What the home assistance service includes

We provide qualified professionals to deal with any unforeseen event at your home: plumbing, electricity, glass, locksmiths, carpentry, gardening, aerial installers, domestic appliances, masonry, TV and video, painting, blinds, plasterers, carpet layers, parkers, metal carpentry, upholstery, varnishers, contractors, small transports or cleaning.

If you are unable to enter or leave your home as a result of an incident (lost keys, forced lock...) we can arrange for a locksmith to help you open the door.

If you run out of power, we will send an operator to your home as quickly as possible to try to fix the problem and restore the power supply. Travel costs are included as well as 3 hours of labour.

If access to your home has been affected after an incident, we will provide you with qualified security personnel for a period of 48 hours, completely free of charge.

Frequently asked questions

Urgent services, considering as such plumbing, electricity and locksmithing, will be provided with the maximum possible urgency. Other services must be requested from the assistance centre from Monday to Friday between 9 am and 6 pm.

Travel costs will be free of charge. The insured party will only need to pay the cost of labour and materials.

The insurer guarantees the work done for 3 months.

An emergency repair is one that is strictly necessary to avoid further damage after an accident and provide a temporary solution to the problem.

Home assistance does not affect the price of the premium.

Frequently asked questions

Policies most popular that include this service

The most popular policy

Home insurance

Your home is unique and special, that's why we offer you tailor-made protection.

24 assistance and emergency services.
BricoHogar Service include.

See insurance

Lessor Home insurance

Maximum protection, total peace of mind for your rented home.

24 assistance and emergency services.
Loss of rent.

See insurance

Insurance for holiday homes for rent

Maximise the security of your holiday home.

24-hour assistance and emergency services.
Protection against theft and acts of vandalism.

See insurance

Professional Home insurance

Your professional activity and your home protected in a single insurance policy.

24 assistance and emergency services.
Material for professional use covered.

See insurance

Caravan Insurance

Feel at home, wherever you are.

24 assistance and emergency services.
Customised insurance.

See insurance

Home care

How to request the home care service

Contact us

By telephone

Have the details of your policy handy

A professional will call you

Do you need help?

Call us now

Via WhatsApp

At one of our branches

Write to us

All the assistance services your home needs

24-hour assistance

Emergency repairs

More than 20 professional associations

No call-out charge

Security staff

What the home assistance service includes

Provision of qualified professionals

Emergency locksmith

Emergency electricity

Security staff

Frequently asked questions

How long does it take to perform a service?

What expenses are charged to the insured party?

What guarantee does the home assistance service include?

What does emergency repair mean?

If I use the service, will my premium be increased the following year?

Policies most popular that include this serviceLinked policies

Home insurance

Lessor Home insurance

Insurance for holiday homes for rent

Professional Home insurance

Caravan Insurance

Other services that might interest you

Bricohogar

Energy Performance Certificate

Boiler repair service

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Professionals

Policies most popular that include this service