How to file a travel claim
01
Contact us
via one of the following channels.
Via online call
Contact the Europ Assistance – Redion support team via an online call, with no roaming charges.
02
Identify yourself
Using the means of communication you have chosen.
03
Prepare the following documentation
If you need immediate assistance (e-call) You don't need to prepare any documentation beforehand.
- Tax ID number (NIF)
If you are going to request a reimbursement (eClaims) To expedite the process, have the following on hand:
- Your policy and travel details (dates and destination).
- Original invoices for expenses to be reimbursed.
- Medical report or document proving the incident (if applicable).
- Proof of payment.
04
We will review your claim
And we will give you an answer as soon as possible.
Do you need help?
Report the incident quickly
We’re here to support you and provide an effective solution should you encounter any unforeseen circumstances whilst travelling.
FAQs
If you have a medical emergency or another unforeseen event during your trip, you must request immediate assistance by contacting Europ Assistance – Redion via the Online Call (e-call) feature, available 24 hours a day from any destination.
Assistance (e-call) is for incidents that require immediate help during the trip, while reimbursement (eClaims) is used to recover the amount of expenses already incurred, such as a medical consultation or the purchase of medication.
No. The online call is made over the internet or Wi-Fi, so it does not incur any roaming or international call charges on your phone.
To request a reimbursement, you need your policy and travel details, the original invoices for the expenses, proof of payment and, if applicable, a medical report or document certifying the incident.
Approval time depends on each case; once all the documentation has been received, Europ Assistance – Redion processes the request and gives you an answer as soon as possible.
Yes. Both the assistance request and the reimbursement tracking can be managed online from your mobile phone or computer, without needing to travel.